Table Of Contents
- Introduction
- Scope Of This Policy
- Information We Collect
- Reservation Information
- Payment And Billing Information
- Contact Information
- Website And Technical Data
- Cookies And Similar Technologies
- How We Use Information
- Our Legal Basis For Processing
- How We Share Information
- Service Providers And Processors
- Marketing And Communications
- Data Retention
- How We Protect Information
- Your Privacy Rights
- California Privacy Rights
- Privacy For Children
- International Visitors
- Third Party Links
- Changes To This Policy
- How To Contact Us
1. Introduction
SUSHI SECRETS INC. is a small omakase tasting counter operator based at 2110 Shattuck Ave, Berkeley, 94704-1209, United States. This privacy policy describes how SUSHI SECRETS INC. handles personal information that guests, prospective guests, and visitors to our website provide to us. We wrote this policy in plain language because we believe a guest should be able to understand our practices without a lawyer beside the table.
We keep our data practices as small as our dining room. We collect only what we need to hold a seat, prepare a menu, take a payment, answer a question, and run the counter safely. We do not sell personal information, we do not rent it, and we do not trade it. When we work with a service provider, we share only the minimum needed for that provider to perform a specific task on our behalf.
By making a reservation, sending us a message, or using our website, you agree to the practices described in this policy. If you do not agree with any part of it, please contact us before booking so we can answer your questions or, if you prefer, so you can decide not to proceed.
2. Scope Of This Policy
This policy applies to personal information collected through our reservation process, our telephone line, our email address, our in person counter service, and any website we operate under the SUSHI SECRETS INC. name. It also applies to information collected when you attend a chef table class, a private counter buyout, or any other service we offer.
This policy does not apply to third party websites, applications, or services that we do not control, even if they are linked from our pages. It also does not apply to information collected by a payment processor on its own behalf, though we describe our relationship with payment providers in the sections below. Where a specific service has additional terms, those terms will be presented to you at the time.
3. Information We Collect
We collect personal information in three broad ways. First, we collect information you give us directly, such as when you reserve a seat or write to us. Second, we collect information automatically when you use our website, such as basic technical data about your device and your visit. Third, we may receive information from a service provider, such as a payment processor confirming that a deposit was paid.
The categories of information we may collect include identity details such as your name, contact details such as your email address and telephone number, reservation details such as the date, time, party size, and any allergies or dietary requirements you tell us about, correspondence you send to us, and limited technical data relating to your use of our website.
We do not ask for information that we cannot explain a use for. If you ever wonder why a particular field is being requested, please ask us and we will tell you plainly.
4. Reservation Information
Our counter seats ten guests a night and we take reservations only, so the reservation record is the central business record we keep. A reservation record typically includes the name on the booking, a telephone number, an email address, the requested service, the date and time, the number of seats, and any notes about allergies, dietary restrictions, or special occasions that you choose to share.
We use reservation information to hold your seat, to build the buying sheet for the kitchen, to contact you about changes or confirmations, and to plan the pacing of the evening. Health related details such as an allergy are treated as sensitive and are shared only with the staff who prepare your food and only to the extent needed to keep you safe.
If a reservation is canceled, we retain the record for a period described in the retention section below, mainly for accounting and dispute resolution. You may ask us to remove a reservation record earlier where no legal or accounting reason requires us to keep it.
5. Payment And Billing Information
We may collect payment information when you pay a deposit or settle a bill. Card details are handled by a payment processor and are not stored in full by us. We may receive a confirmation that a payment succeeded, the last four digits of a card, the card brand, the amount, and the date, so that we can match a payment to a reservation and resolve any billing question.
We keep billing records because tax and accounting rules require it. We do not use billing information for marketing, and we do not sell it. If you would like to pay by a method that reduces the amount of information we handle, please contact us and we will tell you what is possible for your booking.
6. Contact Information
When you send us an email, call our telephone line, or use the contact form on our website, we receive the information you provide, which may include your name, your email address, your telephone number, and the content of your message. We use this information to respond to you, to answer your question, and to keep a record of the conversation so that we can serve you consistently if you write again.
Our contact form is designed to open your own email program so that your message is sent directly to our inbox rather than being stored by the website itself. If your email program does not open, you can always reach us directly at booking@sushisecrets.buzz or by telephone at +17858189183.
7. Website And Technical Data
Like most websites, ours may automatically record limited technical information when you visit. This can include the internet protocol address of your device, the type of browser you use, the pages you view, the date and time of your visit, and the address of the page that referred you to us. We use this information to keep the site working, to understand which pages are useful, and to protect the site against abuse.
We do not attempt to identify individual visitors from technical data, and we do not combine technical data with reservation records to build profiles of individuals. The information is used in aggregate and for security purposes.
9. How We Use Information
We use personal information for the following purposes: to create and manage reservations; to prepare food safely, including honoring allergy and dietary requirements; to communicate with you about your booking; to process payments and keep accounting records; to answer questions and provide guest service; to run and improve our website; to keep our staff and guests safe; to comply with legal obligations; and to enforce our terms of service.
We may also use information in an aggregated, non identifying form to understand our business, such as counting how many seats were served in a month. We do not use automated decision making to deny service, and we do not use personal information to make decisions that produce legal effects about you without human review.
10. Our Legal Basis For Processing
Where the law requires a legal basis for processing personal information, we rely on one or more of the following. We rely on the performance of a contract when we process information needed to provide a reservation or a service you requested. We rely on our legitimate interests when we process information to run the counter safely, to protect our business, and to improve our services, balanced against your rights. We rely on your consent when you ask us to send you messages that are not strictly necessary, and we rely on legal obligation when we must keep records for tax or other regulatory reasons.
You may withdraw consent at any time where consent is the basis, though this will not affect processing that already happened lawfully.
12. Service Providers And Processors
We rely on a small number of service providers to operate. These may include a payment processor, an email provider, a website host, and a reservation tool. Each provider receives only the information it needs to perform its task, and each is expected to protect that information and to use it only for the purpose for which it was shared.
We choose providers with reasonable security practices, and we do not authorize any provider to use your personal information for its own marketing. If you have a question about which category of provider handles a particular task, please ask and we will explain.
13. Marketing And Communications
We use your contact details to communicate about your reservation and about the service you requested. With your consent, we may occasionally send a short note about a new seasonal menu or a counter calendar release. You can ask us to stop these messages at any time by replying to the message, by emailing booking@sushisecrets.buzz, or by calling +17858189183.
We do not sell or rent your contact details to advertisers, and we do not send marketing messages on behalf of unrelated businesses. If you tell us to stop, we stop, and we keep a small suppression record so that we do not accidentally contact you again.
14. Data Retention
We keep personal information only as long as we need it for the purpose we collected it. Reservation and contact records are typically kept for as long as needed to serve you and then for a reasonable period afterward so that we can recognize returning guests and resolve any question about a past visit. Billing records are kept for the period required by tax and accounting rules.
Technical website data is kept for a shorter period, generally as long as needed for security and analysis. When a retention period ends, we delete the information or, where deletion is not immediately possible, we isolate it from active use until it can be safely removed. You may ask us to delete information earlier where no legal or accounting reason requires us to keep it.
15. How We Protect Information
We take reasonable technical and organizational steps to protect personal information against loss, misuse, and unauthorized access. These steps include limiting access to information to staff who need it, using reputable service providers, keeping devices and accounts protected, and reviewing our practices as our business changes.
No method of storage or transmission is completely secure, and we cannot promise absolute security. If we ever become aware of a breach that affects your personal information, we will notify you and the appropriate authorities as required by law, and we will tell you what we know and what we are doing about it.
16. Your Privacy Rights
Depending on where you live, you may have rights over your personal information. These can include the right to know what we hold, the right to request a copy, the right to request correction of inaccurate information, the right to request deletion, the right to restrict or object to certain processing, and the right to data portability. You may also have the right to withdraw consent where consent is the basis for processing.
To exercise any of these rights, contact us at booking@sushisecrets.buzz or by telephone at +17858189183, or write to us at 2110 Shattuck Ave, Berkeley, 94704-1209, United States. We will respond within the time required by applicable law. We may need to verify your identity before acting on a request, and we will not discriminate against you for making a request.
17. California Privacy Rights
If you are a California resident, you may have specific rights under California law, including the right to know the categories and specific pieces of personal information we have collected, the right to know the categories of sources and the purposes of collection, the right to request deletion, and the right to request correction. We do not sell personal information, and we do not share it for cross context behavioral advertising. We do not knowingly collect personal information from consumers under sixteen years of age.
You may make a request by emailing booking@sushisecrets.buzz or by calling +17858189183. You may also designate an authorized agent to make a request on your behalf, and we will work with that agent as the law allows.
18. Privacy For Children
Our services are intended for adults, and our website is not directed at children. We do not knowingly collect personal information from children under the age of thirteen. If a child has provided personal information to us, a parent or guardian may contact us and we will delete it promptly. Minors may attend the counter only when accompanied by a responsible adult, and any information about the party is held under the adult booking.
19. International Visitors
Our business is located in the United States, and the information we collect is generally processed and stored in the United States. If you contact us from another country, you understand that your information will be transferred to and processed in the United States, where privacy rules may differ from those in your home country. Where required, we take steps to protect information transferred across borders.
20. Third Party Links
Our website may link to pages operated by other parties, such as a mapping service or a payment page. We are not responsible for the privacy practices of those parties, and this policy does not cover them. We encourage you to read the privacy policy of any third party site you visit through a link from our pages.
21. Changes To This Policy
We may update this policy from time to time to reflect changes in our practices, in the law, or in the services we offer. When we make a material change, we will update the date at the top of this page and, where appropriate, provide a more prominent notice. Your continued use of our services after an update means you accept the revised policy, so we encourage you to review this page occasionally.
22. How To Contact Us
If you have a question about this privacy policy, a concern about your personal information, or a request to exercise a privacy right, please contact SUSHI SECRETS INC. We answer every privacy question personally and promptly. You can reach us at the following details.
SUSHI SECRETS INC.
2110 Shattuck Ave, Berkeley, 94704-1209, United States (US)
Email: booking@sushisecrets.buzz
Phone: +17858189183
If you are not satisfied with our response, you may have the right to lodge a complaint with the privacy authority that applies where you live.